🔮 Proud to be Australian owned and operated. $ AUD $ 🔮 Come see us at Oz Comic Con Brisbane 2019! NEW ODDITIES & CURIOSITIES SECTION! 🔮
🔮 Proud to be Australian owned and operated. $ AUD $ 🔮 Come see us at Oz Comic Con Brisbane 2019! NEW ODDITIES & CURIOSITIES SECTION! 🔮
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🔮FAQ🔮


COVEN XIII

Servicing Witches, Warlocks and all those not-so-human with otherworldly fashion and style

Brisbane, Australia

🔮Do you have a shop?

Unfortunately at the moment we're strictly online only. However for those in the Queensland region, we do frequent many different conventions throughout the year such as Supanova (Goldcoast/Brisbane) and Oz Comic Con. You can come visit us here to take a look at our clothes in person.

🔮Terrariums, Frames and Mounts

For conventions only COVENXIII creates large terrarium, framed and mounted pieces. These pieces include ethically sourced butterflies and bugs (Scorpions, spiders, beetles), as well as bone (Small and large bird, bat, snake, squirrel skeletons). 

Because of the nature and fragility of these items, these are not able to be shipped and are only available at conventions OR by email/facebook/website order were the item/s will be picked up in the greater Brisbane area. 

🔮Do you include tracking numbers?

All of our shipping options include tracking numbers for safety reasons, as proof of shipment, but also so you can keep an eye on your items!

 🔮What is your return and exchange policy?

We unfortunately do not offer returns or exchanges regarding change of mind OR wrong size. Majority of our clothing items are made to order and as such we cannot accept returns unless there is clear evidence of damage on our part. All our items go through a quality control check list before being sent out.

🔮How long will it take to receive my order?

 Majority of our clothing items are made to order, and take 2-3 weeks to make.

Australia: 1-10 business days

Australia Express: 1-2 business days

Rest of World: 5-15 business days

These are approximate only and will change depending on time of year.

🔮When will my order be shipped out?

After the 2-3 week production time (listed on items that are made to order) your order will be shipped immediately. If the item is not made to order, or by chance we have something in your size in stock, items will be shipped within 1-3 business days. 

🔮Who are your models/photographers?

We use many different models and photographers to showcase our products, so if you would like to know the photographer that took a specific photo, do not hesitate to ask us! Our photographers do such amazing work, we would love for them to be recognised. All our photographers and videographers are listed in our lookbooks section, above the series of photographs from the collection.

If you would like the name of the model, however, we will contact the model privately and ask if they are comfortable giving their name and/or page/s out to you. This is up to the discretion of the model and if they refuse, we will happily abide by this.